Intenex Privacy Policy

Effective Date: February 11, 2010

Intenex has created this Privacy Policy to record and explain our commitment to privacy, and as an agreement with our customers and with other third parties about our data-handling. This policy lists the types of potentially private data Intenex collects, explains how we use and protect that data, and discloses our key procedures surrounding privacy.

The privacy of Intenex's customers and affiliates is important to us. We do not sell or rent personally identifiable information. We do not spam, and our policies forbid use of the Service for spam.

Data Intenex Collects

Intenex collects and uses data from our customers, and from visitors to our websites, as follows:

• Visitor Number Tracking: Intenex tracks the number of visitors to Intenex's websites, as well as the pages they visit within the sites and the hyper-links they use (if any) to leave. This doesn't involve collection of any personally identifiable information. We use this information to analyze interest in and usage of the websites and the Service.
• Customer Account Information: When customers sign up for the Service, and during their Service-relationship, we collect some or all of the following: company name, individual name, address, telephone number(s), email address(es), credit card number, and choice of service package. We also record and retain most written communications with customers, including trouble tickets, support requests, and payment history. Intenex uses this information for customer support. We also use contact information to send customers Service-related announcements, including notices of new Service features and related products and service-related maintenance announcements. Customers can opt out of new product/service notices by contacting Intenex support. Finally, we generate statistical information regarding our customer-base and use it to analyze our business. We might share this statistical information with third parties, but it doesn't include any personally identifiable information.

Intenex also tracks the IP addresses of computers communicating (via e-mail or any other mechanism) with our systems. Data described in the preceding sentence may include personally identifiable information, including information belonging to our customers' own customers and their Website visitors. Intenex uses this data solely to maintain the security of the Service.

Hosted Data

Through the Service, Intenex provides computing and network infrastructure that hosts customer Websites, Internet communications, and other applications. As a result, our infrastructure stores and transmits information about customers' businesses, as well as information collected by those businesses. We refer to all such information that we do not actively collect as "Hosted Data." Hosted Data may include personally identifiable information and other information that belongs to our customers' own customers, Website visitors, or other users.

Intenex is a passive recipient of Hosted Data: we take no active part in collecting it, and generally we do not access its content. However, Intenex staff may occasionally access Hosted Data through delivery of services and support to customers. For instance, staff may come into contact with Hosted Data by verifying back-up and restore processes, by verifying that applications are running properly, or through debugging efforts.

Use of Personally Identifiable Information and Hosted Data

Intenex doesn't share personally identifiable information or Hosted Data under any circumstances, except:

• as requested by law enforcement agencies or required by law
• to legally register a third party resource provided by Intenex to one of its customers such as an internet domain or web site SSL certificate
• to maintain the security of the Service and of Intenex's own network and data, including by assisting third party claimants in investigating security breaches
• to collect money owed to Intenex, including through legal proceedings
• to identify, contact, or take legal action against customers or third parties violating Intenex's Acceptable Use Policy, interfering with property rights or with the Service, or breaking the law.

Intenex doesn't access or use Hosted Data except through provision of debugging and related services, as described under "Hosted Data" above, and for the reasons listed in the preceding sentence.

Data Protection

Intenex takes precautions to ensure that access to databases containing customer information is available only from within Intenex's internal network or through our sales and billing systems. Further, we typically encrypt financial information during transmission, or use secure protocols. No protocol, encryption, or other precaution can provide complete security for electronic data, so we don't provide a guarantee of security.

Changing Account Information

Customers can change their account information by contacting the Intenex support.

Not Applicable to Third Party Data Handlers

This Privacy Policy doesn't address use of data by our customers or by other third parties, even if the data is stored on one of Intenex's computers or collected through a website we host (Hosted Data), or collected through a website linked to our websites. Intenex is not responsible for use or misuse of data by any third party, including any Intenex customer or the operator of a website linked to one of our websites.